FAQ
⚠️ Important Notice: Postal Strike Delivery Delays
Due to the ongoing postal strike, there may be delays in delivery wait times. We appreciate your patience and understanding during this time. Orders will be shipped as usual, but delivery times may be longer than expected.
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-10 business days within Canada. However, please note current postal delays may extend delivery times.
Do you ship internationally?
We will ship to select international destinations, as our platform continues to grow. Shipping times vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email.
What about packaging?
We keep it light! Your order ships in minimal packaging because the planet's our favorite rock. No unnecessary fluff—just simple, sensible packaging that protects your gems without the landfill guilt.
Orders & Returns
What is your return policy?
We accept returns within 30 days of delivery for unused and unwashed items in original packaging.
Products
Are your products authentic?
Yes, all products sold at Gemifybrand.ca are 100% authentic and sourced from authorized suppliers.
Contact Us
How can I reach customer support?
You can contact us through our contact form or email us directly. We typically respond within 48 hours, Mon to Fri, info@gemifybrand.ca